Shipping Policy

Last Updated: July 2026

Thank you for shopping with First Light Creations! Every order is carefully prepared and packaged to ensure it arrives safely.

Processing Time

Most orders are made to order and require 2–5 business days to print, inspect, and package before shipping.

During holidays, product launches, or periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you as soon as possible.

Shipping Destinations

We currently ship to:

• 🇨🇦 Canada
• 🇺🇸 United States

We hope to expand to additional countries in the future.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package size and weight
• Shipping destination
• Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are:

Canada

• Standard Shipping: 2–8 business days

United States

• Standard Shipping: 5–12 business days

Please note that these are estimated delivery times and may vary due to weather, carrier delays, customs processing, or other circumstances outside our control.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number (when available).

Customs & Import Fees (United States)

Orders shipped to the United States may be subject to customs duties, taxes, or import fees depending on applicable regulations.

Any such charges are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of both the product and the packaging.

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Questions?

If you have any questions regarding shipping, feel free to contact us. We're always happy to help and will respond as quickly as possible.

Thank you for supporting First Light Creations. We truly appreciate your business and hope you enjoy your new creation!